Refund policy

Refund and Return Policy

At Let's Grow Hair Care, we are dedicated to providing high-quality, effective products. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns and Refunds

  1. Return Period: You have 30 days from the date of purchase to return an item for a refund or exchange.
  2. Condition of Items: Products must be unused, in their original packaging, and in the same condition as when you received them.
  3. Proof of Purchase: A receipt or proof of purchase is required to complete any return or exchange.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Promotional or discounted items
  • Items marked as "final sale"

Refund Process

  1. Refund Approval: Once your return is received and inspected, we’ll notify you via email regarding the status of your refund.
  2. Issuance of Refunds: Approved refunds will be processed to your original payment method within 7-10 business days. Please note that processing times may vary by bank or payment provider.

Exchanges

If you receive a defective or damaged item, please contact us within 7 days of receiving your order for a free exchange. We will work with you to provide a replacement item.

Shipping Costs

  • Returns: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
  • Refunds on Shipping Costs: Original shipping costs are non-refundable, except in cases where an item was received damaged or incorrect.

How to Initiate a Return or Exchange

  1. Email us at Email Address: support@letsgrowhaircare.com with your order number, product details, and the reason for your return or exchange.
  2. We will provide you with instructions and a return address for sending back your item.

Contact Us

For any questions or concerns about our Refund and Return Policy, please reach out to us at Email Address: support@letsgrowhaircare.com or Telephone: 1-866-789-4967.